FAQs

What kind of shifts or placements can you staff?

We can accommodate staffing requests for:

  • Single-shift coverage: advance, same-day or urgent
  • Temporary placement: leaves, scheduled absences, etc.
  • Temporary to permanent placement: short-term with the potential for permanent placement
  • Permanent placement: through our Recruitment Process Outsourcing

How do I know your staff are fully-licensed and trained? What’s your process?

We have excellent hiring criteria to ensure our staff has the skills, training, and proper credentials in place for regular and specialty health care areas. This includes verification of current, unrestricted registration with the appropriate professional regulatory College. We conduct thorough reference checks and verify skills and training, including the administration of in-house skills tests. All of this is managed by an experienced Registered Nurse, educated at a Master’s level. Additionally, all of our staff is required to pass police background checks, including vulnerable sector screening.

How do your staff maintain their training and skills? 

Our staff is required – at Carecor’s expense – to attend facility orientation and equipment seminars to ensure they are trained and prepared to work within our client partner environments. Additionally, we maintain close contact with our employees, delivering required information/critical updates, skills training, and e-learning modules.

I need to use your services. What do I do? 

To schedule a shift with one of our staff, simply contact our Staffing Coordinators at one of the numbers below, specifying your facility, the type of skillset required, and the date and time of the shift:

Toll-free: 1.888.426.7425 (from anywhere in Canada)
Local: 416.593.5997

We will immediately contact available staff who are oriented to your facility and keep you informed of when the shift has been filled and which professional to expect. We will confirm the booking by phone, and follow up via e-mail for your records, if desired.

What are your office hours and availability?

Our Staffing Coordinators are available from 5:00 a.m. until 11:00 p.m., seven days per week, including public holidays. We also have an on-call manager ready to respond to urgent, after-hours requests.

How much notice do you require?

Of course, the more notice the better; however, many of our shift staffing requests are made on a last-minute, urgent basis, within a 24-hour notice period. Whenever you need us, we’ll do our best to support your request.

What is the process for submitting a commendation or a complaint?

We welcome feedback from our clients at all times. Our Director, Client Services and Quality Management handles all feedback and can be reached at: 416.593.5997 ext. 234

In the instance you need to file a complaint, please call our Scheduling Office at 416.593.5997 and speak with the Supervisor. The Director, Client Services and Quality Management will be notified and will contact you to discuss the complaint. If the nature of the complaint warrants, the employee in question will be put on hold immediately and suspended from further assignment until the issue is understood and resolved.